Ordering
Do you offer personalized products?
Yes! Many of our products can be personalized with names, monograms, dates, schools, sororities, or custom wording. Personalization options are available on eligible product pages.
Can I see a proof before my order is printed?
For most personalized products, we provide a digital proof when applicable. Production begins after your proof is approved.
Can I change or cancel my order?
If your order has not entered production, we're happy to help. Please contact us as soon as possible. Once production has begun, personalized items cannot be changed or canceled.
Shipping
How long will my order take?
Production times vary by product.
- In-stock items: typically ship within 2–5 business days
- Personalized items: generally ship within 7–10 business days
- Large or custom orders may require additional production time
Shipping times are in addition to production time.
Do you offer expedited shipping?
Yes! Faster shipping options are available at checkout. Please note that expedited shipping does not shorten production time.
Do you ship internationally?
Currently we ship within the United States.
Products
Are your cups reusable?
Our Frost Flex cups are reusable and top-rack dishwasher safe. Foam cups are designed for single use but are durable enough to be reused several times with gentle care.
What size are your cups?
- Frost Flex Cups: 16 oz
- Foam Cups: 20 oz
Are your napkins paper?
Yes! Our cocktail napkins are premium 3-ply paper napkins measuring approximately 5" x 5".
Custom Orders
Can you create a completely custom design?
Absolutely! We love creating custom products for weddings, parties, businesses, schools, sororities, and special events. Contact us to discuss your project.
Do you offer wholesale pricing?
Yes! We work with retailers, boutiques, gift shops, and organizations. Please visit our Wholesale page or contact us for more information.
Do you offer bulk discounts?
Yes. We offer quantity pricing on many products. Contact us for a custom quote.
Returns
Can I return my order?
Due to the personalized nature of many of our products, custom items cannot be returned unless they arrive damaged or we made an error.
Non-personalized items may be returned within 14 days in unused condition.
What if my order arrives damaged?
Please contact us within 5 days of delivery and include photos of the damaged items and packaging. We'll make it right as quickly as possible.
Licensing
Are your collegiate and sorority designs officially licensed?
Yes! We proudly offer officially licensed designs where required. We respect trademark and licensing requirements and only sell approved licensed artwork.
Contact
How can I reach you?
We're happy to help!
Use our Contact page or email us anytime, and we'll respond as quickly as possible during normal business hours.